Frequently Asked Questions (FAQ)
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TOP 5 F.A.Q.s

I still can't access your website! What do I do?
I forgot my ID or password? Help!
I placed an order, when will it ship?
I need to claim a damage/return! What do I do?
Do you have a size chart?



ACCOUNT INFORMATION

1. How can I join Umgeeusa.com?
Register by clicking the link, [Be a Member] located on the top right-hand corner and fill out the application.
Please be advised that some states and international businesses will not have “Seller Permit.” You can also submit an application using your Business License, State Certification and/or Federal Tax ID (EIN).


2. I already registered but I still cannot access website. Do I have to register again?
After submitting your application and requested documents, Umgee USA, Inc. needs to review your information for verification purposes. This procedure usually takes 1-2 business days.
After verifying your information, we will grant you access to our online store. You will receive an Email with your log-in credentials.
If you have not been granted access within 3 business days, please contact us at (323) 526-8608 or web@umgeeusa.com.


3. Why is verification needed for access?
Since Umgeeusa.com is a wholesale online store, the verification is necessary to confirm that the merchandise is purchased for resale only.

4. Can non US-residents obtain a membership?
Yes. Umgeeusa.com caters to all re-sell businesses worldwide.
International businesses will usually have their country or region certificates for business. Such documents will suffice for registration.


5. Can I change my member ID and password?
Yes, you can change your ID (email) and password by clicking on [MY ACCOUNT] and [Change ID & Password].
[MY ACCOUNT] is located on the top right-hand corner of the website.


6. I forgot my ID and Password?
If you forget your password, please enter your User ID and registered Email address in the [FORGOT PASSWORD?] section and an automated Email of your credential will be sent to your registered Email.
If the Email address you registered with is no longer valid, please contact our customer service center at (323) 526-8608 or Email us at web@umgeeusa.com.


7. How can I change my member information?
Click [MY ACCOUNT] and edit your information.

8. How can I unsubscribe from newsletters?
Click [MY ACCOUNT] and [MEMBER INFO EDIT] then change [E-MAIL RECEIPT] to No.
You can change back to Yes anytime you want.


9. Will my personal information be shared with other companies?
We value our customer’s confidentiality and privacy. Your information will not be shared with other companies or individuals.

10. How will my personal information be protected?
Umgeeusa.com strives to maintain secure servers and networks for our clients. Umgeeusa.com is maintained with routine security sweeps, firewalls, and anti-virus systems.

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ORDER PROCESSING

1. I placed an order. How long does it usually take for me to receive it?
Generally, it takes 1-3 business days to process and ship your order. In addition to processing time, transit time can be anywhere from 1-7 business days depending on carrier and destination.

2. How do I know if my order shipped?
At this time, we are unable to upload tracking information on the website. We email customers the tracking # by request. Please note the following in your “Order Memo”: "E-mail Tracking #"

3. When will my back order or future delivery items ship?
Back orders (currently out of stock with future delivery dates) and pre-orders (future delivery) will be shipped as they become available.
All orders will be shipped as ready unless customer states to be notified when items arrive.


If you have any further questions or concerns regarding your orders, please contact the web team via email: web@umgeeusa.com or by phone: (323) 526-8608.

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RETURN & DAMAGE CLAIMS

1. What do I do if I want to return an item?
If you are not satisfied with your order, we are more than happy to assist with most or all of your return requests.
To file a claim on damaged or return items, please email webreturns@umgeeusa.com for your return authorization (RA) Request.

Please include your Sales ID or Invoice No. in the subject line and the following information in the body:
  • Company Name
  • Address
  • Invoice Number
  • Style Number
  • Size(s) & Color
  • Quantity
  • Reason for Return
  • Picture of damaged unit(s)

  • 2. How many days do I have to send in a return or damage claim?
    We advise all customers to check their goods immediately upon delivery in the event a style may be damaged or not as expected. All damage and/or return claims should be made within 5 business days of receipt of goods. Damaged/returned merchandise must be back to us within 2weeks of approval date. There is a 20% restocking fee for any unauthorized or overdue returns. We request customers to keep all packages unopened and include original manufacturers’ packaging and label. Items should be unworn, unaltered and unwashed with all tags.

    3. I received my order but have several damaged units. What should I do?
    Should you receive defective items, please send all information listed above in “#1” to webreturns@umgeeusa.com. Further instructions will be advised by e-mail.

    4. I returned an item. Do you do store credit or refund?
    Most to all cases are issued as store credit.

    5. I want to return an item that was on sale. Do you accept it?
    Unfortunately, all Sale items or discounted items are deemed FINAL and cannot be returned.

    6. Do I have to pay for return shipping costs?
    Depending on the nature of the claim, customers may cover the expense for return shipping.

    7. I received an RA Form, what do I do now?
    Please mail the package to:



    Umgee USA
    Attn: Online Returns
    3230 Mines Ave.
    Los Angeles, CA 90023


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    PRODUCT & SIZING

    1. Do you have a size chart?
    Yes, we do! Please note that the following chart is a guideline. Depending on the style and fabric of the garment, sizing may slightly vary.

         

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