Frequently Asked Questions (FAQ)

FAQ

1. How can I join Umgeeusa.com?

Register by clicking the link that says Be A Member and by filling out the application.
If you do not have seller permit number, please type Umgee1234


2. I already registered but I still cannot access website. Do I have to register again?

After submitting your application, Umgee USA, Inc. needs to review your information for verification purposes.
This procedure usually takes between 1-2 business days.
After verifying your information, we will grant you access to our online store.
If you have not been granted access within 3 business days, please contact us.


3. Why is verification needed for access?

Since Umgeeusa.com is a wholesale online store,
the verification is necessary to confirm that the merchandise is purchased for resale only.


4. Can I change my member ID and password?

Yes, you can change your ID (email) and password by clicking on “MY ACCOUNT” and “Change ID & Password”.
It should show up on the top of the screen.

 

5. How can I reject emails to my account?

Click [MY ACCOUNT] and [MEMBER INFO EDIT] then change [E-MAIL RECEIPT] to No. You can change back to Yes anytime you want.

6. Will my personal information be shared with other companies?

We value our customer’s confidentiality and privacy. Your information will not be shared with other companies.

7. How will my personal information be protected?

We are always working to protect our client's information.
The Umgeeusa.com server and network are protected by a very powerful security system.
Firewalls are in place to protect valuable customer information.


8. What if I lose my ID or password?

You can check your ID and password in [MY ACCOUNT].
If you forgot[forget] your password, enter your company name and ID in the [FORGOT PASSWORD] section and
we will send you an email of your original registration information. [by Email the password you have registered with us].
If the Email address you registered is no longer valid,
please contact the customer service at Umgeeusa.com and we will change [ take care of] it promptly.


9. How can I change my member information?

Click [MY ACCOUNT] and edit the information.

10. Can non US-residents obtain a membership?

Yes. Umgeeusa.com is a worldwide online business.
If you have a business in the garment industry, you can obtain a membership.


11. How does Umgee USA's sizing run?


     

12. When will my back order or future delivery items ship?

Back orders (currently out of stock with future delivery dates) and pre-order (future delivery) items will be shipped as they become available. All orders will be shipped as ready unless customer states to call before shipping.

If you have any questions or concerns regarding your back orders please contact the web team via email: web@umgeeusa.com or by phone: (213) 746-1515.

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