CUSTOMER SERVICE
For all inquiries please email us at web@umgeeusa.com
All emails will be attended to within the following business day.

If your inquiry is time-sensitive, call us at (213)746-1515

Business Hours: Monday through Friday - 8:30 am to 5:30 pm (PST)


Feeback

We strive to bring the best service to you! We would love to hear your comments about any of your experiences at the shows or on the web!
Send us your thoughts to feedback@umgeeusa.com


Payment Methods

We accept: Credit card ( American Express / Mastercard / Visa )
Please fill out and fax us the credit card information form with your purchase.



Shipping

We do our best to process orders on the same day. We normally ask for 1-3 business days to ship your order.
Please be advised that shipping delays can occur.

UPSĀ Ground Shipping
UPS 3rd day Select
UPS 2nd day Air
UPS Next day Air


Back Orders & Future Delivery

Back order (currently out of stock with future delivery dates) and pre-order (future delivery) items will be shipped as they become available. All orders will be shipped as ready unless customer states to call before shipping.

If you have any questions or concerns regarding your back orders please contact the web team via email: web@umgeeusa.com or phone: (213) 746-1515.


Return

If an order cancellation is necessary, a written request to the manufacturer must be approved before any order can be cancelled. All sales are not subject to a refund. Only store credit will be issued. In some cases, merchandise exchanges may be done.

ALL CLEARANCE ITEM SALES ARE FINAL.

All returns will not have a restocking fee for 7 days if the merchandise is returned in unopened condition with the manufacturers' seal.

Claims for any damage must be made within 2 days upon receipt of merchandise and all items returned for credit must be in the original packaging with all parts included.

Shipping and handling are non-refundable. (Including but not limited to all refused and unaccepted packages.)

We do not accept incomplete pre-packs returned to us or garments used, worn, soiled or altered by the customer.





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