CUSTOMER SERVICE
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GENERAL INQUIRIES
For all inquiries please email us at web@umgeeusa.com. All emails will be attended to within the following business day.

Need immediate assistance? Please contact us at (323) 526-8608.

Business Hours: Monday through Friday - 8:30 am to 5:30 pm (PST)


FEEDBACK
We strive to bring the best service to you! We would love to hear your comments about any of your experiences at the shows or on the web!
Send us your thoughts to feedback@umgeeusa.com.

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PAYMENT
We accept: All major Credit Card ( American Express / Discover / Mastercard / Visa )
Please fill out and fax or email us the Credit Card Authorization Form with your purchase.


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SHIPPING
We do our best to process orders on the same day. However, we do ask for 1-3 business days to process and ship your order.
Please be advised that shipping delays can occur.


Shipping Options:
Continental US: International:
  • UPS Ground
  • UPS 3rd day Select
  • UPS 2nd Day Air
  • UPS Next Day Air
  • FedEx (Recipient’s Account Only)
  • USPS (Currently unavailable)
  • UPS Worldwide
  • USPS (Currently unavailable)
  • DHL (Recipient’s Account Only)
  • FedEx (Recipient’s Account Only)

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    BACK ORDERS & FUTURE DELIVERY
    Back order (currently out of stock with future delivery dates) and pre-order (future delivery) items will be shipped as they become available. All orders will be shipped as ready unless customer states to call before shipping.

    If you have any questions or concerns regarding your back orders please contact the web team via email: web@umgeeusa.com or phone: (323) 526-8608.


    RETURNS
    If you are not satisfied with your order, we are more than happy to assist with most or all of your return requests.
    To file a claim on damaged or return items, please email webreturns@umgeeusa.com for your return authorization (RA) Request.

    Please include your Sales ID or Invoice No. in the subject line and the following information in the body:
  • Company Name
  • Address
  • Invoice Number
  • Style Number
  • Size(s) & Color
  • Quantity
  • Reason for Return
  • Picture of damaged unit(s)


  • We advise all customers to check their goods immediately upon delivery in the event a style may be damaged or not as expected. All damage and/or return claims should be made within 5 business days of receipt of goods. Damaged/returned merchandise must be mailed back to us within 2weeks of approval date.

    There is a 20% restocking fee for any unauthorized or overdue returns. We request customers to keep all packages unopened and include original manufacturers’ packaging and label. Items should be unworn, unaltered and unwashed with all tags.
    We do not accept incomplete pre-packs returned to us or garments used, worn, soiled or altered by the customer.
    Most to all cases are issued as store credit and not a refund.

    Depending on the nature of the claim, customers may cover the expense for return shipping.

    All sale items or discounted items are deemed FINAL and cannot be returned.

    Once you receive a return authorization (RA) form,
    Please mail the package to:



    Umgee USA
    Attn: Online Returns
    3230 Mines Ave.
    Los Angeles, CA 90023




    If an order cancellation is necessary, a written request to the manufacturer must be approved before any order can be cancelled.
    All sales are not subject to a refund. Only store credit will be issued.
    In some cases, merchandise exchanges may be done.


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